Last updated: August 17, 2026
Infinity Pep (“Infinity Pep,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information we collect through our website, online store, and related services (collectively, the “Site”).
This Privacy Policy explains what personal information we collect, how and why we use it, when we disclose it, how we protect it, how long we retain it, and the privacy rights and choices that may be available to you.
This Privacy Policy applies to visitors, account holders, customers, and other individuals who interact with Infinity Pep. It does not apply to third-party websites, services, or platforms that may be linked from our Site and have their own privacy practices.
Infinity Pep products are offered for research use only and are not for human consumption.
1. Information We Collect
Information You Provide to Us
Depending on how you interact with Infinity Pep, we may collect information you voluntarily provide, including:
- Account information: such as your name, email address, username, and password.
- Order and checkout information: such as your billing address, shipping address, email address, telephone number, and information relating to your purchases.
- Payment-related information: payments may be processed by third-party payment processors. Infinity Pep does not intend to store complete payment card numbers.
- Customer service information: information you provide when contacting us with questions, requests, complaints, returns, or other support inquiries.
- Marketing preferences: such as whether you have elected to receive promotional emails or other communications.
- Survey, review, or feedback information: information you choose to provide through surveys, reviews, feedback forms, or similar features.
- Research or business information: information you voluntarily provide regarding your organization, laboratory, research activities, or intended research use where relevant to an order or inquiry.
Information Collected Automatically
When you access or use the Site, we and service providers acting on our behalf may automatically collect certain information, including:
- IP address;
- browser type and version;
- device type and operating system;
- device identifiers;
- pages viewed and links clicked;
- referring URLs;
- date, time, and duration of visits;
- interactions with the Site;
- approximate location derived from IP address, such as city, region, or country; and
- cookie, pixel, local storage, and similar technology information.
Sensitive Information
We do not intend to collect or store sensitive personal information that is unnecessary for operating our business.
Please do not provide Infinity Pep with medical or protected health information, government identification numbers, complete payment card information outside an authorized payment-processing interface, or other highly sensitive information unless specifically requested and legally appropriate.
Purchases from Infinity Pep are for research use only. Providing information to Infinity Pep does not establish a healthcare provider-patient relationship, and our products and services are not intended for diagnosis, treatment, cure, prevention, or mitigation of disease.
2. How We Use Your Information
We may use personal information for the following purposes:
Providing Our Services
We may use your information to:
- create and manage customer accounts;
- process, fulfill, and deliver orders;
- process payments through our payment service providers;
- provide order confirmations and shipping updates;
- authenticate users and maintain account security;
- respond to customer service inquiries; and
- administer returns, refunds, disputes, or other transaction-related matters.
Operating and Improving Infinity Pep
We may use information to:
- operate and maintain the Site;
- understand how visitors use our Site;
- troubleshoot technical issues;
- improve Site functionality and user experience;
- develop and improve our products and services;
- prevent fraud, abuse, and unauthorized activity; and
- maintain the security and integrity of our systems.
Communications and Marketing
We may use your contact information to send transactional communications relating to your account, purchases, shipping, security, or customer support.
Where permitted by applicable law, and where required with your consent, we may also send newsletters, product announcements, promotions, and other marketing communications.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in those communications. You may continue to receive non-promotional communications necessary to administer your account or transactions.
Legal and Compliance Purposes
We may use personal information to:
- comply with applicable laws, regulations, court orders, and lawful requests;
- maintain business and tax records;
- enforce our agreements, policies, and terms;
- protect the rights, property, security, and safety of Infinity Pep, our customers, and others;
- detect and prevent fraud or misuse; and
- establish, exercise, or defend legal claims.
3. Cookies and Similar Technologies
Infinity Pep and service providers working on our behalf may use cookies, pixels, local storage, and similar technologies.
Essential Technologies
These technologies may be necessary to operate the Site and provide features such as:
- shopping carts;
- checkout;
- account login;
- security;
- fraud prevention; and
- session management.
Analytics Technologies
We may use analytics technologies to understand Site traffic, usage patterns, and performance and to improve our Site and services.
Preference Technologies
These technologies may remember settings and choices to provide a more personalized Site experience.
Advertising and Marketing Technologies
Where used and permitted by applicable law, advertising or marketing technologies may help us measure marketing effectiveness or provide advertising.
Where consent is legally required for non-essential cookies or similar technologies, we will request it before using those technologies.
You may also be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect Site functionality.
Where applicable, we may recognize legally required browser-based privacy preference signals, such as Global Privacy Control (GPC).
4. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
These measures may include encrypted transmission, access controls, secure hosting practices, system monitoring, and routine software and security updates.
However, no website, database, network, or method of electronic transmission is completely secure. We therefore cannot guarantee the absolute security of personal information.
If we become aware of a data security incident involving personal information, we will investigate the incident and provide notifications when required by applicable law.
5. When We Disclose Personal Information
We do not sell personal information for money.
We may disclose personal information to service providers and other parties when reasonably necessary to operate Infinity Pep, including providers that assist us with:
- payment processing;
- e-commerce and website hosting;
- order fulfillment;
- shipping and delivery;
- email and customer communications;
- customer support;
- fraud prevention and security;
- analytics and Site performance;
- advertising and marketing, where applicable;
- accounting, tax, and business administration; and
- legal and compliance services.
These providers may process personal information only as permitted by their agreements with us and applicable law.
We may also disclose personal information:
- when required by law, subpoena, court order, or other valid legal process;
- when reasonably necessary to protect our rights, customers, property, systems, or safety;
- to investigate fraud, abuse, security incidents, or violations of our terms; or
- in connection with a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or other corporate transaction.
Depending on the technologies used on the Site, certain disclosures for targeted or cross-context behavioral advertising may constitute “sharing,” “selling,” or targeted advertising under some U.S. state privacy laws even when no money is exchanged. Where applicable, we provide the legally required rights to opt out of such processing.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Account information: while your account remains active and for an appropriate period afterward as needed for legal, security, fraud-prevention, and administrative purposes.
- Order and transaction records: for the period necessary to fulfill orders and comply with applicable tax, accounting, financial, fraud-prevention, and legal requirements.
- Customer support communications: for as long as reasonably necessary to resolve inquiries, maintain appropriate records, and improve customer service.
- Marketing information: until you unsubscribe, withdraw consent where applicable, or the information is otherwise no longer necessary.
- Security and technical records: for an appropriate period based on security, fraud-prevention, troubleshooting, and operational needs.
When personal information is no longer reasonably required, we may delete, anonymize, or de-identify it, subject to applicable law.
7. Your Privacy Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information.
General Privacy Rights
Subject to applicable law and exceptions, these rights may include the ability to:
- request access to personal information we maintain about you;
- request correction of inaccurate personal information;
- request deletion of personal information;
- obtain a portable copy of certain personal information;
- withdraw consent where our processing is based on consent;
- object to or restrict certain processing;
- unsubscribe from marketing communications; and
- lodge a complaint with an applicable privacy or data-protection authority.
U.S. State Privacy Rights
Residents of states with comprehensive privacy laws may have additional rights, depending on the law that applies to Infinity Pep and the individual request.
These rights may include:
- the right to know or access categories or specific pieces of personal information;
- the right to correct inaccurate personal information;
- the right to request deletion;
- the right to data portability;
- the right to opt out of the sale of personal information;
- the right to opt out of certain sharing or processing for targeted or cross-context behavioral advertising;
- the right to limit certain uses or disclosures of sensitive personal information, where applicable;
- the right to opt out of certain profiling or automated decision-making, where applicable; and
- the right not to receive unlawful discriminatory treatment for exercising applicable privacy rights.
Where required by law, we will honor recognized opt-out preference signals, such as Global Privacy Control.
Exercising Your Rights
To submit a privacy request, contact us using the information in the Contact Us section below.
Please include sufficient information for us to understand and process your request. We may need to verify your identity before completing certain requests.
Where permitted by applicable law, an authorized agent may submit a request on your behalf. We may request evidence that the agent is authorized to act for you and may require you to verify your identity directly with us.
If we deny a privacy request and applicable law gives you a right to appeal, you may submit an appeal using the same contact information.
8. International Data Transfers
Infinity Pep and some of our service providers may operate or process information in the United States and other countries.
As a result, personal information may be transferred to, stored in, or processed in a jurisdiction different from the one where you live.
Where applicable law requires safeguards for international transfers, we will use legally recognized mechanisms or other appropriate safeguards for such transfers.
9. Children's Privacy
The Site is intended for adults and is not directed to children.
We do not knowingly collect personal information from children under the age required by applicable law. If we learn that we have collected personal information from a child in violation of applicable law, we will take reasonable steps to delete it.
If you believe a child has provided personal information to Infinity Pep, please contact us.
10. Research-Use-Only Products
Infinity Pep sells products strictly for research use only.
Our products are not intended for human or veterinary consumption, therapeutic use, diagnosis, treatment, cure, prevention, or mitigation of any disease or medical condition.
Information provided through the Site concerning products, research, or related subjects is not intended to constitute medical advice.
Information that a customer provides in connection with a purchase does not create a physician-patient, healthcare provider-patient, pharmacist-patient, or similar professional relationship with Infinity Pep.
Please refer to our Terms and Conditions and applicable product documentation for additional requirements concerning product use.
11. Third-Party Websites and Services
Our Site may contain links to websites or services operated by third parties.
Infinity Pep does not control the privacy or security practices of third-party websites and services. Their collection and use of information are governed by their own privacy policies and terms.
We encourage you to review those policies before providing personal information to a third party.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our practices, technologies, services, or legal obligations.
When we update this Privacy Policy, we will revise the “Last updated” date at the top of this page.
Where required by applicable law, we may provide additional notice of material changes.
13. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact:
Infinity Pep
Email: infinitypep@gmail.com
Phone: +1 (440) 397-2355
Research Use Only: Products offered by Infinity Pep are intended solely for laboratory and research purposes and are not for human or veterinary consumption.